Limited Warranty

MemorySPA warrants your mattress against manufacturing defects in workmanship and materials as described in this limited warranty. The massage pump and massage pad components are covered by a two (2) year limited warranty; all other mattress components are covered by a twenty (20) year limited warranty. If the product fails due to a defect in materials or workmanship within the applicable warranty period, MemorySPA will, at its discretion, repair or replace the product for the original registered owner.

What the Warranty Does Not Cover

  • Normal wear and tear; body impressions of 1.5 inches or less.

  • Firmness preference of the product or normal material softening.

  • Distressed merchandise that is sold as is (unless other agreements were documented at the time of purchase).

What Voids the Warranty

  • Stains, soiling, burns, odors (including cigarette smoke).

  • Mattress damage including drag marks from moving the mattress or box spring.

  • Inadequate support from improper box springs or frame.

  • Bent or broken border wires.

  • Improper Storage - mattress should be stored flat.

If a Problem Occurs

Please contact the authorized dealer where you purchased your product.

For the warranty to be valid, you must be the registered owner and have purchased from an authorized dealer. You must provide a copy of the original store receipt or other proof of purchase.

Important Care and Use Instructions

Mattress Protection

We do not recommend using conventional mattress covers. Mattress protectors are designed to work specifically for your product are available from your retailer and are guaranteed by their manufacturer to protect your product from fluids and moisture. STAINS ON THE PRODUCT WILL VOID THE WARRANTY.

Frame and Box Spring Support

We recommend purchasing a base or box springs through your MemorySPA dealer. If mattresses are placed on a “platform” or “slat” bed, slats must be at least two inches wide and no more than two inches apart. Additionally, there must be a post from the floor supporting the center of the mattress (queen and king mattresses). INADEQUATE BOX SPRINGS OR A FRAME THAT DOES NOT PROPERLY SUPPORT YOUR PRODUCT WILL VOID YOUR WARRANTY.

Breaking in Your Mattress

You may notice that the product feels as though the surface is collapsing under certain areas of your body. The product is doing what it is designed to do, which is to relieve pressure, provide firm support of the back and proper alignment of the spine. As with any change, it may take some time for your body to adjust to the additional support provided by the product.